We specialize in getting customers’ private feedback and their Google and Facebook online reviews for businesses who deliver services to customers homes.

Most businesses want to find our what your customers think about their goods or services, right?

Forrester Research found that 80% of businesses believe they deliver “superior” customer service. But the same study shows that just 8% of customers agree that service is superior.

If you meet your customers in person, you can tell whether they are satisfied or not. But many businesses don’t come into personal contact with their customers regularly.  You still would like to know how they feel, right?

If you have a lot of customers you will probably use email. To use texting  you must have their written permission, so start with email. It’s cheap, quick and easy to use.

Next, think about how you want to receive your customer comments. Easiest, just ask them to reply to you about how they feel about your business. Or, you could ask for a rating on a scale of 1 to 10, or a star rating of 1-Star to 5-Star. Then ask for any comments which will usually be more helpful to you.  This is something that you could do without needing anything else.

If you have a Google page or a Facebook page you could give them the links to those pages and ask your customer to leave you a review on either or both of them. However, a customer must have a Google  account to leave a review to your Google page or must have a Facebook account to leave a review there. So, if you want to get the most reviews, you may want a way for your customers to leave a rating and comments that does not require any membership or login.

This can also be the safest way to get a feel for your customers’ satisfaction with your business if you are unsure what the satisfaction level is. You could setup such a place on your business’ website or you could get a third-party webpage designed to receive your customers’ feedback. This gives you a chance to see how your customers feel about your business before you ask them to leave a review on Google or Facebook. We can create such a page just for your customers and since it is not on your website, the reviews are more credible.

See a live demonstration here: https://b3g1.com

All customer feedback will help make your business better. I guarantee that you will be both surprised and pleased at the information you will receive from your customers. It is simple, really. All you need to do to get more customer feedback and online reviews is to ask more customers how they feel about your products or services.

We specialize in getting customer feedback and Google and Facebook online reviews for businesses who deliver services to customers homes.

Just email me to get started: info@reviewware.com